YOUR INFORMATION

Privacy policy

English version: 16 October 2026

This policy describes how 四川泽锐科技有限公司 processes information for the Mineral3D website and software.

Registration and contact information

English registration uses a username, email address, email verification code and password. Your contact name and selected country or region help us provide account service. Company and phone details are optional. We store password hashes, not readable passwords. Verification codes expire after five minutes; delivery and attempt limits help prevent abuse.

Your selected country or region is separate from the approximate region inferred from your registration IP address. We also record the registration language. Authorized staff use these details for customer support and aggregated customer reporting. Updating contact details does not change a verified sign-in email.

Service and security records

To provide downloads and authorization, we record login and download-request times, IP addresses, software versions and device identifiers. These support service operation, security and authorized-device management. Online status information is also processed. Local project saving does not automatically publish a project. If you choose to publish a mobile viewing version, that content is uploaded for the service you requested and shared only as you direct.

Email verification uses a configured delivery service to process your email address and code when enabled. Anti-abuse verification uses Alibaba Cloud Captcha, which processes browser, device environment and verification interaction information. The website uses a session cookie to keep you signed in.

Optional usage reporting

Supported clients provide optional usage reporting, disabled by default. When enabled, it reports running, foreground and interaction-active duration to improve the product, rather than keystrokes, mouse coordinates or project contents. You can turn it off in the software.

Storage and sharing

Our current service infrastructure is hosted with Alibaba Cloud in mainland China. We process information needed to operate these services and do not sell your personal information. Account data is retained while needed to provide the account service. Download, online-status and management logs are generally retained for 30 days; optional usage details for seven days, unless another legal requirement applies. Access controls and encrypted transport help protect information.

Your choices

You can update or clear optional contact details, disable optional usage reporting, and request access, correction, deletion or account closure. Use the software feedback feature or contact our team if you cannot sign in. Requests are handled after identity verification. Closing an account affects access to its services.

Policy updates

We will provide notice of significant changes through the website or software and request consent again where required.